We are sorry to hear you encountered such an issue. Please reach out to us by tapping on the “Support” button on the top right corner of this screen, so that we can identify the underlying reason and ensure it does not happen again. One of the reasons this may occur is when the game is not up-to-date. Please be sure that you are using the latest version of Dream Family. To update the game to the latest version;
- Open the app store where you downloaded the game from.
- Search for Dream Family.
- You will see an "Update" button when a new update is available.
- Tap on the “Update” button
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